Technical Support Advisor

Job Title – Technical Support Advisor - Ref: 01580

Location - Burnley

Ideal student – Comptia A+ Qualified

Job description / person spec - Our support department is currently looking to recruit Technical Support Advisors to receive and resolve 2nd line ISP technical issues, as well as customers' ISP related enquiries via telephone, letter and web.

Applicants must have excellent communication skills (both written and verbal), be proactive, confident and organised. You should be able to work within a team and be able to communicate at all levels.

Candidates must have previous experience within a customer-focused role - this doesn't necessarily need to be within a call centre. You should also have a sound technical background, and a good understanding of the internet. You should have a flexible working attitude and a friendly telephone manner.

You will report to the Support Manager, work from 9am to 6pm Monday to Friday, and your main duties will be -

The Company offers an excellent working environment, opportunities for career growth, and a competitive package, including company pension, death in service benefit, staff restaurant and special staff discounts with many business partners. We are very easy to get to - only minutes from the M65.

Salary/benefits - £14k

Hours – 9 till 6 Mon - Fri

Closing date for applications – 29th Feb 08

Contact details - Please call Darren on 0800 298 5024 and have your student number to hand

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