Help Desk Technician
- Position Type:
- Permanent
- Job Role:
- Helpdesk Technician
- Salary:
- Salary Neg
- Location:
- North
- Job Ref:
- 01571
Help Desk Technician
Based in Manchester £14k
The Job
Working closely with the Directors and a team of offshore I.T. support staff, the role of Help
Desk Technician involves ensuring clients I.T. support needs are handled with the utmost level of efficiency, care and dedication.
Responsibilities Include
To log, track and resolve I.T. support calls placed by our Managed Services and
SpectorSoft corporate clients.
To deliver remote support and on rare occasions onsite support to clients.
To instruct, through email and phone, and coordinate offshore help desk personnel to
perform remote I.T. support tasks.
To assist in the completion of projects in conjunction with the company s Technical
Director and any other external contractors instructed.
To identify sales opportunities within the process of resolving client s I.T. issues.
The successful candidate will have:
Strong customer service and interpersonal skills.
The ability to work independently in an organised manner.
MCP status, working towards MCSA or MCSE.
A good appreciation of desktop, server & associated technologies.
Knowledge of Microsoft Windows XP, Vista, Small Business Server 2003 & Windows Server 2003.
Some knowledge or experience of Windows network environments would be
advantageous.
Contact Darren O'Connell on 01384 458 600 or 0800 298 5024
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