Technical Support Engineer

Technical Support Engineer

Based in West Sussex

Technical Support Engineers will be required to cover the following shifts; 6.45am – 3.30pm, 8.45am to 5.30pm, 10.15am to 7.00pm

Salary negotiable depending on experience

Our client is a well established and highly respected IT provider. They have an excellent track record in integrating complex networking solutions and management information systems; helping businesses to develop their IT strategies and stay competitive.

• Good working knowledge of Microsoft Windows 2000/2003 is essential
• Good understanding of networking
• Previous helpdesk experience, ideally working for a value added reseller or systems integrator
• Proven troubleshooting/escalation skills
• Previous Navision experience

Personal Attributes:

• Positive attitude and good verbal communication skills, with both internal and external customers
• To have the ability to take control of the customer to ensure that the right resolution is agreed and actioned
• To be able to put customers at ease and to use open and closed questions to probe for relevant information on both technical issues and business impact
• To be able to handle difficult customers in a positive way
• To have excellent time management skills
• To have a high degree of attention to detail
• To be versatile and adaptable in order to meet business objectives
• To be smartly dressed and punctual at all times

Apply now to avoid disappointment.

For more information, please call Helen York on 0800 298 5024.

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