Maintaining and troubleshooting Microsoft Windows XP for desktop support technicians (70-271)
- Course Code:
- 70-271 - XP Support
The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. This is the operating system exam for that certfiication. This course is aimed at those who are relatively new to the IT industry and at current call centre technicians with 6 months experience looking to validate their support skills.
The MCDST course covers the knowledge and skills necessary to solve basic problems end users face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. It will give an overview of operating system concepts and how to troubleshoot Windows XP.
Prerequisites
To take the MCDST course you don’t need to be a PC expert. You should have a good working knowledge of personal computers, running a Windows operating system and a basic knowledge of local area networks.
Learning Objectives
On completion of this course you will understand:
- Installing Windows XP
- Supporting local users and groups
- Supporting Windows XP file and folder access
- Installing and managing hardware
- Supporting display devices, I/O devices, and ACPI
- Supporting storage devices in Windows XP
- Managing local and network printers
- Supporting network connectivity
- Supporting Internet Explorer in Windows XP
- Monitoring system performance in Windows XP
- Resolving a service call
- Troubleshooting the operating system
Certifications
You will achieve the following certifications from this programme:
-
MCP (only exam)
Microsoft Certified Professional
Benefits
With Computeach you will get:
- Flexible study with learning materials available 24x7
- Reduced off the job learning time with only 2 days in class
- An engaging learning experience using a blended learning approach
- Increased motivation and focus from your learning plan
- Support and motivation proactively provided by UK based expert tutors
- Proof that you are learning through embedded assessments
- Real experience and practice in safe simulated hands-on labs
- Best practice and thought sharing with your peers
- The best chance to pass your exam first time by rounding off your course with review and revision in a 2 day in-centre class
Format
In-centre
Finally, you will have the opportunity to meet the tutor when you attend the in-centre course, where you will revise, refresh and consolidate all you have learned.
