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Support Professional

Get all the knowledge and skills you need for a rewarding career in IT as a Support Professional.
If you like problem solving and helping others, this is for you!

Support Professional

Support Professional: Track Certifications

The use of computers is critical in almost every area of business, and more often than not they're used by non-technical staff. A Support Professional works as part of the IT team to provide direct technical support to users who are having issues. Their issues may be with the computer, the software or other IT equipment such as a printers. The Support Professional uses an expert mix of technical, troubleshooting and customer service skills to solve problems quickly and efficiently.

This course track will provide you with the knowledge and skills you need to become a Support Professional. It will also give you the industry recognised certifications that will help you demonstrate your competence to employers, peers and customers.

  • Certifications

  • Get the basics...

    We recommend you complete these basic courses first so that you have the right level of knowledge to move on to the higher level modules.

  • IT Essentials Course Online

    This fundamental online IT course provides just the right level of skills and knowledge to enable you to progress through your training to more advanced and specialist modules.

  • CompTIA A+

    CompTIA A+ certification tells employers that you have the foundation-level knowledge and skills you need for a career in IT support. It's the starting point for your IT career. This internationally recognised certification proves your competence in areas including installation, preventative maintenance, networking, security and troubleshooting.

  • (MTA) Windows Server Administration Fundamentals

    Learn what a server does and what you need to consider within the workplace

  • (MTA) Networking Fundamentals

    Learn the basics for setting up and administering a network.

  • (MTA) Security Fundamentals

    Learn all about the importance of securing your environment and gain a fundamental understanding of the standard concepts of security.

  • And then move on to...

    After completing the essential transferable skills from your basic modules, you'll move on to the more technical courses to further your professional development.

  • MCSA - Windows 7

    By earning the MCSA Windows 7 certification you distinguish yourself as an IT professional with the skills and proven job-role capabilities to effectively work with Microsoft Windows 7. Until January 2014 when you complete the two exams needed for your Windows 7 MCSA, you'll also earn an MCITP: Enterprise Desktop Support Technician Certification. Two for the price of one!

  • ITIL v3 Foundation Course

    ITIL is the most widely accepted approach to IT service management in the world.

  • Security +

    The CompTIA Security+ certification provides the skills and job-role capabilities needed to identify and participate in risk mitigation activities.

Choosing the right course track for you

Choosing the right course track for you

Not sure if this is the right course track for you? Computeach specialise in tailored training so whether you're keen to 'learn while you earn', start a new career or simply refresh your skills before returning to work, we're here to help.

Call today on 0800 083 0261 or request a callback by filling in the short form at the top of this page.

It's not always easy to know what the next step is - why not talk to an expert!

Request a callback today

Courses for all abilities and needs

We don't just cater for the seasoned tech expert - we have a range of certifications that can help you get on the IT career ladder...

Computeach Benefits

Did you know Computeach have an average first-time pass rate of 85%? Find out why we are the leading online IT training company...

What's the latest On Campus

We have a vibrant student population and it's not just confined to our training facility in Dudley...

Paying for your training

We don't believe in complicated training and we don't believe in complicated pricing. Click here to find out how much it costs...

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Feel overwhelmed by technology and just want to speak to someone about your options, call today on 0800 083 0261

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