There may be times when you want to comment on a good service, or suggest how we could improve things, or you may want to ask a question about the service you are receiving from us. To do that you can contact us using the details to the right.

Help us to help you

Sometimes things go wrong. When this happens, you may want to complain and be sure that we take your complaint seriously.

Unfortunately, these things happen. We know we are not perfect, but we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps us to look at how we do things and helps us to improve our service.

Equal respect

We aim to treat every complainant with respect and expect equal consideration to be shown in return to our staff who handle complaints. We may be unable to deal with aggressive or abusive complainants.