Privacy Statement

What information do we collect and why?

If you visit our site or email us we will usually collect information about you. 

We don't always collect the same information from every visitor and what we collect from what you've emailed will depend on what you've sent us and why. 

The information we collect depends on what pages you visit and what activities you choose to do.  Mostly we collect only the information that we'll need to deliver the service or activity you've asked for but we do also collect some tracking information that is used only to measure the performance of our web site (like the number of people that visit us, how many pages they look at, etc.).  This tracking information isn't linked to anything that is personally identifiable unless you decide you want to register for one of our services.

Some of the things we might collect and store include:

• Your IP address - we use this to know how many people visited us and so that the site can remember who you are and save you time next visit

• A record of the pages visited and where you came to them from - we might use this to tailor the information we offer you and also to help us improve our website

• Information about things you request or buy from us - so that we can deliver the service you've requested

• Information you give us so that you can enrol on a free trial or on a course

• Any other information that you might choose to send to us

We may also use your information to provide you with tutorial services and programme updates and to offer you things from other people that we think you might be interested in.

If you don't want us to send you details about other products you can send an email to customercare@computeach.co.uk with the subject 'unsubscribe' and we'll stop.

Within our group of Computeach companies we are likely to share your data but only to provide you with a better service or to deliver on the products that you've bought from us.

We will not give your personal data to third parties unless you tell us we can or unless we are required to do so by law or in connection with any legal proceedings or in order to exercise our legal rights.

How do we store your information?

We store the information we collect in safe and secure ways, using systems designed to prevent loss, misuse, unauthorised access, modification, disclosure or alteration.  Once you've signed up from an account with us (any kind of account) you need to be careful about keeping your user details safe and private. We won't ever ask you for your password.  You can use the password reset function on the website if you forget it.

About the Campus

It's important to note that all the information created and stored in the Campus is recorded in same way and so you shouldn't expect any of that information to be private.  If you don't want to share something with us or the other Campus members then you should not post it to the Campus.  We suggest you thnk carefully about posting any personal information (such as address, email, phone number) in the Campus forums as other members may use it or share it in ways that we can't control and wouldn't be responsible for.  Please see the Acceptable Use Policy for more details about using our Campus.

Access to personal information

In line with the Data Protection Act 1998, you can request a copy of the information we hold about you. We would normally charge a fee for providing this information.

Use of cookies

This site uses some cookies to store information on your computer.

Some cookies on this site are essential, and the site won't work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.

We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site, using a third party to do the analysis of this data. If you'd rather we didn't put cookies on your machine then please change your browser settings but some nice features of our site might not be available.

General

If you use our site then we will assume that you undertand and agree with everything in this privacy policy.  If you don't agree with it then please don't use our site (although we'll be sad to see you go!).  If you don't understand anything and would like us to explain then please call us on 0845 60 99 020 or email us on customercare@computeach.co.uk

This site is normally available 24 hours a day.  Sometimes we have to carry out routine or emergency maintenance.  If we do we'll get the site back up and running as soon as we can.  We can't guarantee that the site will always be available.

This privacy policy only covers the Computeach site and the Campus. Where we link to another external site, if you're worried about privacy then you should check that site's privacy policy directly.

Notification of changes and opt out

We might make changes to this privacy policy at any time.  If we do then we'll update this page.  If you are concerned about your privacy in relation to this site then you should check back frequently to see if anything has changed.

At any time, if you'd like us to stop using your information in the ways we have explained here then you should send an email to customercare@computeach.co.uk

If your personal details change then you can let us know by sending an email to customercare@computeach.co.uk