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Customer Support Specialist (CSS)
Help yourself to a more rewarding future...
Learn mainly at home supported by our experts
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Support Professional
CompTIA A+ Essentials
Customer Support Specialist (CSS)
MCITP EDST
System Requirements
20 hours study
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250 hours study
25 hours study
75 hours study
ITIL V3 Foundations
Customer Support Specialist (CSS)
Topics include:
How to create “win/win” positive interactions with customers and co-workers
How to identify underlying customer needs
How to work with unrealistic or angry customers
The guidelines for problem escalation
The importance of delegation
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