Flexible training to suit you
You learn A+ and MCITP skills at your own pace
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...incorporating CompTIA A+, MCITP: Enterprise Desktop Support Technician and ITIL V3 Foundations certifications
Enrol on the IT support training course to become a highly desirable Support Professional. You will help to keep an organisation's systems working at maximum efficiency. The Support Professional is an ideal stepping stone to alternative technical positions.
We don't just provide 'courses', we provide a blend of course materials and professional support that delivers results. Our distance learning programmes fit around your lifestyle allowing you to earn while you learn.
Computeach provides the following unique resources and support that will help you achieve your goals:
...incorporating CompTIA A+, MCITP: Enterprise Desktop Support Technician and ITIL V3 Foundations certifications
Many jobs in the IT industry require user support skills and this area of help desk and service desk expertise can provide you with an excellent start to your IT career.
The programme provides just the right level of foundation knowledge to enable you to progress through your training to more advanced and specialist modules.
IT Essentials learning objectives
The A+ course will provide you with the necessary skills and certification to become an IT support technician. If you are good with people and solving problems, becoming an IT Support Technician could be the perfect job for you.
CompTIA A+ learning objectives
In addition to your supported self-study, the CompTIA A+ course has five days in-centre at our premier learning facilities. You will attend a kick start day where you will meet other students and tutors, pick up your materials and we’ll show you how to get started on your eLearning.
The Customer Support Specialist module proves that you have the necessary knowledge to be able to provide efficient and effective customer support.
The MCITP: Enterprise Desktop Support Technician credential proves that you have the skills to successfully support end-users and to successfully troubleshoot desktop environments that are running the Microsoft Windows 7 operating system.
MCITP: Enterprise Desktop Support Technician learning objectives
This module includes 4 days in-centre at our premier learning facilities
ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a set of best practices, drawn from the public and private sectors internationally. This certificate will show that you have the understanding to work effectively within an IT Services environment. Including this qualification on your CV will certainly get you noticed by hiring managers.
ITIL V3 Foundation learning objectives
Based on a survey of Microsoft IT professionals, 43 percent of respondents report salary increases because of their certification status.
you will achieve the following status:
you will achieve the following status:
you will achieve the following status:
* source: Microsoft 'The Value of Certification' White Paper, March 2007
...incorporating CompTIA A+, MCITP: Enterprise Desktop Support Technician and ITIL V3 Foundations certifications
At various stages of the course you will be able to apply for a variety of job roles and of course, opportunities will increase with experience. We will assist you through the job application process and put you forward for interviews with organisations where possible.
The Support Professional programme can lead to many job roles such as:
The scale of remuneration and benefits will vary from employer to employer and industry type to industry type. Employed positions frequently offer excellent packages in terms of salary, expenses and other associated benefits such as company car, pension contributions and so on.
Career progression within the IT industry is notoriously rapid for those with the right professional qualifications, attitude and experience.
| Typical Career | Support Desk Technician | Support Analyst |
|---|---|---|
| Earnings Potential | Up to £22,000 pa* | Up to £26,000 pa* |
| Activities | Working with end users resolving day to day problems and troubleshooting | Working with end users resolving more complex issues, supporting operating systems and desktops. |
*Source: 2008 Benchmark of Salaries & Employment Trends in IT report published by the National Computing Centre.
Salary statistics can be open to interpretation so they should be used only as a guide. Some employers will be seeking experience and nearly all are seeking professional certification. The latter is something you can gain with Computeach and of course your experience will develop in time.
The following statistics from http://www.itjobswatch.co.uk/ indicate that A+ and MCITP certifications are valuable commodities and well worth the investment.
The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing A+ Certification within the UK.
