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16:14 5th August 2009
With so many businesses reliant on instant messaging and email, it is important that firms remember the importance of face-to-face communication.
That is the view of the Chartered Management Institute (CMI), which has noted that the more tech savvy workers, such as those in IT careers, need to take care not to alienate colleagues less familiar with new technology.
"Not everyone wants to socialise online, yet the ease of using the internet in this way could blind more enthusiastic managers to the absence of some people or some groups in online networks," CMI chief executive Ruth Spellman said.
A recent survey from free email provider GMX revealed that work emails often cause offence.
It noted the most regular cause of this is when people misinterpreting a sender's language or term of phrase.
Mr Spellman noted younger users are growing up with a greater "familiarity and comfort towards technology" and therefore "they understand it, so they do not fear it".
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