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11:53 14th April 2011
Some 83 per cent of UK organisations are not happy with their broadband supply, according to a new report.
Research from internet service provider Powernet revealed that 77 per cent of businesses see broadband as "critical" to their operations.
Almost half (45 per cent) of those surveyed said that reliability and customer service is more important to them than connection speed.
However, more than eight in ten do not believe that their current provider can meet their future broadband needs.
Tony Tugulu, chief executive of Powernet, said: "In the rush to offer faster and faster services, too many business ISPs are neglecting what UK businesses actually want: reliability and customer service.
"If ISPs focused more on putting in place the infrastructure that guaranteed a reliable, always-on service, the level of satisfaction would surely be greater and UK businesses would be better placed to thrive as a result."
Posted by Derek Oldman
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