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Click on the career track that interests you the most to see a general description of the job role and approximate salary range. You may spot requirements that you already possess.
Although job descriptions vary considerably from one organisation to another, these are based on the British Computer Society's Skills Framework for the Information Age (SFIA). Salaries have been taken from the National Computing Centre's report entitled ‘Benchmark of Salaries and Employment Trends in IT 2008’.
Receives and handles requests for support following agreed procedures. Responds to common requests for support by providing information to enable problem resolution and promptly allocates unresolved calls as appropriate. Maintains records and advises relevant persons of actions taken.
You need to have:
Designs the content and appearance of complex information deliverables (e.g. web pages) in collaboration with clients/users. Creates and tests complex, well-engineered deliverables with specified content and layout. Manages the configuration of documentation items and files, within own area of responsibility.
You need to have:
Uses network management tools to determine network load and performance statistics. Creates reports and proposals for improvement. Checks that problems are managed in accordance with agreed standards and procedures. Implements agreed network changes and maintenance routines.
You need to have:
Designs, codes, tests, corrects, and documents moderately complex programs and program modifications from supplied specifications, using agreed standards and tools. Conducts reviews of supplied specifications, with others as appropriate.
You need to have:
Uses database management system software and tools to collect agreed performance statistics. Carries out agreed database maintenance and administration tasks.
You need to have:
